September News obServer sees the future of IT support

obServer the new remote monitoring product from MJC IT Solutions takes regular IT support and turns it on its head.

Conventional support involves a business identifying an IT problem, which often incurs downtime, then a support call is logged and an engineer solves the issue. With obServer remote monitoring, MJC’s obServer control centre is automatically alerted to a problem with its exact details, so an engineer can be fixing a problem often before the company knows about it.

This IT intelligence helps businesses plan for the future and proactively safeguard continuity when the worst happens. obServer remote monitoring works by checking the integrity of mission critical systems such as servers every 5 minutes, 24 hours a day, but it also monitors aspects such as storage space and backup procedures to spot progressive problems. The obServer client portal is a great way for a business to check the status of any issues that are being worked on, and the report system is quick and easy to use with options for daily, weekly or monthly analysis.

Technical Manager at MJC IT Solutions, David Pagett says “obServer remote monitoring takes MJC’s IT support to a whole new level. It’s a strategic business tool where the benefits can be felt both short term in reducing downtime, but also in long term planning so that budgets encompass IT infrastructure to address ongoing issues.”

For further information on obServer which launches on 5th September, please call the obServer Team 0870 0660663 or email observer@mjc-it.co.uk .